Frequently Asked Questions

Find answers to common questions about InterioWale's products, services, delivery, and more. Can't find what you're looking for? Contact our support team!

Categories

General

What is InterioWale?

General

Do I need to create an account to shop?

General

What areas do you deliver to?

Orders

How do I place an order?

Orders

Can I modify or cancel my order?

Orders

How do I track my order?

Orders

What if I receive a damaged or wrong item?

Orders

Can I change my delivery address?

Payment

What payment methods do you accept?

Payment

Is Cash on Delivery (COD) available everywhere?

Payment

Are your online payments secure?

Payment

Do you offer installment payments?

Payment

Why are prices in BDT?

Delivery

How long does delivery take?

Delivery

Is delivery free?

Delivery

What if I'm not home during delivery?

Delivery

Can I schedule a specific delivery time?

Delivery

Do you deliver furniture and large items?

AI Design

How does your AI interior design service work?

AI Design

How much do AI design credits cost?

AI Design

Can I get product recommendations from AI designs?

AI Design

What types of rooms can I design?

AI Design

Do AI design credits expire?

Returns

What is your return policy?

Returns

How do I return an item?

Returns

When will I get my refund?

Returns

Can I exchange an item instead of returning it?

Account

How do I create an account?

Account

I forgot my password. How do I reset it?

Account

Can I change my email address?

Account

How do I delete my account?

Products

Do you have physical stores?

Products

Are your plants healthy and well-maintained?

Products

Can I see products before buying?

Products

Do you offer bulk discounts for large orders?

Support

How can I contact customer support?

Support

What are your customer service hours?

Support

Do you offer interior design consultation?

Still Need Help?

Can't find the answer you're looking for? Our friendly customer support team is here to help!

Call Us

+88017-23560254

Email Us

support@interiowale.com

Live Chat

Available on website

Support Hours: 9 AM - 9 PM (7 days a week) | Email Response: Within 24 hours